Privacy Policy

Effective Date: 01/04/2025

1. Introduction

RefZone is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit RefZone.

By using RefZone, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

We collect personal data when you:

  • Create an account (name, email, username, password).

  • Purchase courses or services (billing details may be handled by third-party payment providers).

  • Contact us (email, messages).

Providing personal information is voluntary, but not providing certain details may limit your ability to use some services.

b. Usage Data and Cookies

We collect non-personal data through cookies and tracking technologies, including:

  • IP address, browser type, and device information.

  • Website usage (pages visited, time spent, quiz progress).

  • Cookies and similar technologies for analytics and advertising.

3. How We Use Your Information

We use your information for:

  • Providing and managing our services.

  • Improving user experience and website functionality.

  • Processing transactions and course enrollments.

  • Sending important notifications (updates, marketing emails—optional).

  • Ensuring security and preventing fraud.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

  • Service Providers: Third-party companies that assist in website operation, payments, or analytics.

  • Legal Authorities: If required by law or to protect our rights.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. However, no online platform is completely secure.

6. Your Privacy Rights (Australian Privacy Act 1988)

Under the Australian Privacy Act, you have the right to:

  • Access and update your personal data.

  • Request deletion of your data (subject to legal obligations).

  • Complain about a privacy breach.

To exercise these rights, contact us at refzone.office@gmail.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience. You can manage cookie settings through your browser.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage users to review third-party policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of RefZone after changes means you accept the updated policy.

10. Contact Information

If you have questions, contact us at refzone.office@gmail.com.